Provlab Core Values

Core Values


Keeping our word and striving for excellence and quality in everything we do.
  • Quality will always delight the client whilst staying within budget limitations.
  • If we give our word we keep it, unless agreed otherwise by all parties.


Being open and honest in all our dealings and maintaining the highest integrity at all times.
  • All concerns are aired constructively with solutions offered.
  • Each person is skilled in some way as another and is entitled to express their views without interruption.


Working with urgency and commitment to be successful from individual and company perspectives.
  • Timeframes are always met unless urgent circumstances mean we have to renegotiate new timeframes with all parties.
  • Clients’ needs agreed within budgets are met regardless of personal wants.
  • Ownership Taking ownership of our customers’ needs and being accountable for delivering friendly and professional service.
  • We are each fully accountable for our work in gaining any possible repeat business with customers.
  • We understand our customers' business and are prepared for all meetings with them.

Customer Service

We enjoy their customers and so they deserve our service -timely, responsive, proactive, meeting their needs and aiming to delight.
  • At every meeting we ask for constructive critiques that can be implemented before the next scheduled meeting.
  • Before any accounts are rendered, we check with our customers that they are sufficiently satisfied to pay the agreed account.
  • All agreements are met.


At all times we act with integrity, providing quality service, being reliable and responsible.
  • We do not upset one another intentionally, always endeavoring to present negative feedback constructively.
  • We take pride and ownership in all that we do and say. We never talk about people behind their backs.